Refund policy
Returns & Refund Policy
Returns
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unmarked, and in the same condition that you received it, with its original packaging. You will also need the receipt or proof of purchase.
Items that have been used, written in, damaged, or altered after delivery are not eligible for a return or refund.
To request a return, please contact us at:
contact@routiné.com
If your return request is approved, we will arrange for a courier to collect the item from your address.
Please note that returns must be requested and approved before pickup can be arranged.
Damages and Issues
Please inspect your order upon receiving it.
If your item arrives damaged, defective, or incorrect, please contact us immediately at contact@routiné.com so we can evaluate the issue and resolve it.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or written in
- Items that are damaged after delivery
- Personalized or custom products
- Sale items
- Gift cards
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, don't hesitate to get in touch with us at contact@routiné.com.